Patient Guide


Welcome to CheckApp, the modern platform connecting patients, medical professionals, and facilities in one unified experience. This guide walks you through using all features to make the most of your day. Always keep CheckApp on top of your mind, the seamless way to manage your health.


 

Getting Started

     
  1. Patient Account Registration
    • Go to https://www.checkapp.now using your preferred web browser.
    • On the homepage, click the Create Account button to begin the account setup process.
    • Choose Patient Account.
    • Enter your First Name and Last Name as it should appear in the system.
    • Provide a valid and active Email Address and Phone Number that you can access for verification.
    • Enter your Birth Day and Gender to complete your registration information. Click Next.
    • Enter your preferred home Address as it should appear in the system. Click Next.
    • Enter your preferred Username following the rules indicated.
    • Create a secure Password also following the rules indicated, then re-enter it to confirm accuracy.
    • Remember these security credentials as they are the details to be used for you to login. Click Next.
    • Read the End User License Agreement (EULA) carefully and tick the checkbox to confirm. Click Next.
    • Read the Data Privacy Policy carefully and tick the checkbox to confirm. Click Next.
    • Wait for the system to verify your registration. Once verified, the app will redirect you to the page where you are requested to log in using your registered credentials. Congratulations and welcome to the CheckApp community.
    2.  
  2. Logging In
    • Go to https://www.checkapp.now using your preferred web browser.
    • Locate the Sign In section on the homepage.
    • Enter your registered Username in the designated field.
    • Enter your secure Password carefully to avoid login errors.
    • Double-check that your credentials are correct.
    • Click the Sign In button to access your account.
    • If the details are correct, you will be redirected to your patient CheckApp Dashboard.
    • If you forget your passkey, click Forgot Password to reset it via email.

 

Customizations

     
  1. Changing Your Avatar
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click Upload Avatar.
    • Click on the plus button to upload new photo or image.
    • Select the image photo you wanted to use as avatar.
    • Click Save Changes.
    • Confirm system change prompt.
    • Click X button to close.
    • Click < Edit Profile button to return to your dashboard.
    2.  
  2. Updating Your Patient Information
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click Edit Info.
    • Change patient information details as accurately as possible. Some of this information is to be shared with your attending medical professional on your medical consultations.
    • Note that updating your current geolocation helps in most features of CheckApp.
    • You may also update your HMO membership information should you schedule appointments covered by your health card provider.
    • Click Save Changes.
    • Confirm system change prompt.
    • Click < Edit Profile button to return to your dashboard.
    3.  
  3. Changing Your Password
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click Change Password.
    • Enter Current Password. This is required to ensure security.
    • Create a secure Password also following the rules indicated, then re-enter it to confirm accuracy.
    • Click Update password.
    • Confirm system change prompt.
    • Click < Change Password button to return to your dashboard.
    4.  
  4. Hiding and Unhiding Weather Indicator
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Toggle Show Weather to turn it on or off.

 

Medical Information

     
  1. Patient Medical History
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click Medical History.
    • Update your patient medical history by adding items: Medical History, Allergies, Medications, Vitals, Vaccinations.
    • Update your medical details as accurate as possible. Some of these information are to be shared to your attending medical professional on your medical consultations.
    • Click < Medical Records button to return to your dashboard.
    2.  
  2. Family Medical History
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click Family Members.
    • Click Add Family Member to include and add all pertinent patient information.
    • Click Save Changes.
    • Confirm system change prompt.
    • You may also customize their avatars for easy reference.
    • You may also edit and deactivate family members if opted.
    • Click Records on family member list to update family medical information.
    • Update your family member medical history by adding items: Medical History, Allergies, Medications, Vitals, Vaccinations.
    • Update your family member details as accurate as possible. Some of these information are to be shared to their attending medical professional on their medical consultations.
    • Click < [Family Member's name] Records button to return to your dashboard.

 

Medical Appointments

     
  1. Creating an Appointment to Your Medical Professional
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the blue circle with plus symbol on the lower right corner of your dashboard.
    • Select New Appointment.
    • Select Medical Facility, Specialization and Medical Professional of choice.
    • Information of the facility and the attending medical professional are listed to guide you on your appointment schedule.
    • Choose patient. If you have added family members as well into your account, their names will also show in the list. You may be able to select them if they are the patients who wish for the appointment.
    • Remember the one patient, one schedule rule. A separate appointment request should be made for a family member if they will also be setting an appointment with the medical professional.
    • Select the date of appointment and choose a consultation mode.
    • You may also indicate the reason for your visit if opted.
    • Click Book Appointment once done.
    • Confirm system change prompt.
    • Congratulations. You may now see your appointment request on your dashboard.
    2.  
  2. Checking the Status of Your Appointments
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • On your dashboard is a list of appointments you booked from the start of your registration in CheckApp arranged from the most recent to the least.
    • You may also filter your appointments by clicking on the desired statuses on the top of the list.
    • Always make a habit to check the status of your appointments and their details.
    • Details of your appointment includes:
      • medical professional
      • medical facility
      • date of appointment
      • patient name for appointment
      • status
    • Different statuses are shown in the list for your appointment guidance and are as follows:
      • PENDING - appointment is still to be confirmed by medical professional or secretary
      • CANCELLED - appointment is cancelled due to reasons indicated
      • CONFIRMED - appointment is confirmed by medical professional or secretary
      • ARRIVE - medical professional, secretary or patient arrived at clinic
      • IN-PROGRESS - patient is now with the medical professional at clinic
      • COMPLETED - appointment marked as completed or finished by medical professional or secretary
    • Patient may also view the complete details of their appointment by clicking the View button.
    3.  
  3. Cancelling A Scheduled Appointment
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • On your dashboard is a list of appointments you booked from the start of your registration in CheckApp arranged from the most recent to the least.
    • You may also filter your appointments by clicking on the desired statuses on the top of the list.
    • Though appointment cancellations are inevitable, kindly be responsible and cautious of the reasons why scheduled appointments are to be cancelled by a patient.
    • Choose which scheduled appointment is to be cancelled.
    • Click Cancel button to cancel appointment and possibly indicate the reason for canceling.
    • Click Submit button to proceed.
    • Confirm system change prompt.
    4.  
  4. Re-booking A Scheduled Appointment
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • On your dashboard is a list of appointments you booked from the start of your registration in CheckApp arranged from the most recent to the least.
    • You may also filter your appointments by clicking on the desired statuses on the top of the list.
    • Choose which scheduled appointment is to be re-booked.
    • Click Rebook button to rebook a previously scheduled appointment.
    • Select the date of appointment and choose a consultation mode.
    • You may also indicate the reason for your visit if opted.
    • Click Book Appointment once done.
    • Confirm system change prompt.
    • Congratulations. You may now see your re-booked appointment request on your dashboard.
    5.  
  5. Editing A Scheduled Appointment
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • On your dashboard is a list of appointments you booked from the start of your registration in CheckApp arranged from the most recent to the least.
    • You may also filter your appointments by clicking on the desired statuses on the top of the list.
    • Please be reminded that confirmed appointments can no longer be edited to avoid confusion on the side of the medical professional or the secretary.
    • Choose which scheduled appointment is to be edited.
    • Click Edit button to edit a pending scheduled appointment.
    • Edit the appointment details as opted.
    • Click Save Changes once done.
    • Confirm system change prompt.
    • Congratulations. You may now see your edited appointment request on your dashboard.
    6.  
  6. Looking for a Nearby Specialist or Facility
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • On your dashboard is an option to choose "My Appointments" and "Suggested Nearby". Choose "Suggested Nearby".
    • A list of medical professionals and facilities who are contributing to the CheckApp community are arranged based on distance from the nearest to the farthest.
    • You may also use the slider opting to limit the nearby list based on the desired search radius.
    • Click Book button to schedule an appointment.
    • Follow the same steps in Creating an Appointment to Your Medical Professional as indicated in one of the patient guides above.
    7.  
  7. Calling Out for Emergencies
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green stethoscope image on the upper right corner of your dashboard.
    • A list of medical facilities and related agencies included in the emergency hotlines are arranged based on a 5km search radius distance from the nearest to the farthest.
    • Click Call button to initiate a call.
    8.  
  8. Appointment Inquiries
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green message image on the upper right corner of your dashboard.
    • Similarly, you may also click on the green circle image or initials on the upper right corner of your dashboard and choose Chat Massages.
    • For an active appointment, you may also click the Chat button to make an inquiry directly to the medical secretary handling your medical appointment.
    • A list of medical secretaries serving a medical professionals or facilities appear from whom you have scheduled from current and previous appointments.
    • In the medical secretaries panel, select a secretary to whom you wanted to raise an inquiry.
    • In the conversation panel, type in your inquiry in the message input box placed at the bottom of the page.
    • You may attach an image or related file to your message.
    • Click Send button to send the message.
    • You may wait minutes until the medical secretary replies to your inquiry.
    • Click < Conversations button to return to your dashboard.
    • Please note that a green message image with a red dot indicates that you have an unread message from the medical secretary whom you have made an inquiry.
    • Moreover, this appointment inquiry feature is disabled if no active appointment are scheduled to a specific medical professional.
    9.  
  9. HMO Appointments
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the blue circle with plus symbol on the lower right corner of your dashboard.
    • Select New Appointment.
    • Select HMO Accreditation of choice.
    • Select Medical Professional of choice whom are also accredited to the HMO chosen above.
    • Information of the facility and the attending medical professional are listed to guide you on your appointment schedule.
    • Choose patient. If you have added family members as well into your account, their names will also show in the list. You may be able to select them if they are the patients who wish for the appointment.
    • Remember the one patient, one schedule rule. A separate appointment request should be made for a family member if they will also be setting an appointment with the medical professional.
    • Select the date of appointment and choose a consultation mode.
    • Indicate if the consultation will be paid by the HMO provider.
    • You may also indicate the reason for your visit if opted.
    • Click Book Appointment once done.
    • Confirm system change prompt.
    • Congratulations. You may now see your HMO appointment request on your dashboard.
    • As a reminder, always ensure you have your HMO Letter of Authorization (LOA) ready before scheduling an appointment.
    • To facilitate smooth processing, some clinics may ask you to bring your HMO LOA on the day of appointment.
 

CheckApp Support

     
  1. Frequently Asked Questions
    • Go to https://www.checkapp.now using your preferred web browser.
    • Log in to your CheckApp account.
    • Click on the green circle image or initials on the upper right corner of your dashboard.
    • Click FAQs.
    • Click questions that may interest you.
    • Click < Frequently Asked Questions button to return to your dashboard.
    2.  
  2. Support Details
    • Imagine Tech Solutions Corporation
    • checkapp@imaginetech.solutions
    • Unit 1109, 10th Floor, Parkway Corporate Center, Corporate Avenue corner Parkway Place, Filinvest City, Alabang, Muntinlupa, Philippines 1781
    • www.imaginetech.solutions
    • Richard Salaya (CFO and Co-Founder)
    • +63 916 348 0672